Privacy Policy

Welcome to the presentation of the terms and conditions of the Privacy and Cookies Policy for DEPORTIVO ALAVÉS, S.A.D. (hereinafter "DEPORTIVO ALAVÉS"), the registered address of which is at Paseo de Cervantes, s/n, Estadio Municipal de Mendizorrotza, 01007, Vitoria-Gasteiz (Álava), Spain, as well as the companies belonging to the Grupo Baskonia Alavés (SASKI BASKONIA, S.A.D. (hereinafter "BASKONIA"), BASKONIA KIROL HIRIA S.L. and FUNDACIÓN 5+11 FUNDAZIOA (hereinafter "FUNDACIÓN 5+11"), both with registered address at Paseo de Cervantes, s/n, Estadio Municipal de Mendizorrotza, 01007, Vitoria-Gasteiz (Alava), Spain), and Official Sponsors of the companies, which in each case are applicable (hereinafter referred to as "the Data Processing Managers"). These are used to treat the personal data you provide during your experience on the website (hereinafter referred to as "the Web"), or other applications, software, digital media, media or devices enabled to interact with the online platform for products, services and functions related to DEPORTIVO ALAVÉS and BASKONIA (together known as, "the Platform"). When interacting on the Platform and you provide or we need to access any type of information that allows us to identify you, such as your name and surname, e-mail, billing or shipping addresses, telephone number, device type or debit or credit card number, etc. (hereinafter "Personal Data"), or when browsing, buying our products or making use of its services or functions, this Privacy and Cookies Policy will apply to you, together with the Use and Purchase Conditions, and other documents referred to as part of them (together known as "the Terms and Conditions") in force at any time. These texts should be revised to check that you are satisfied with them.

This Privacy and Cookies Policy complies with current legislation on the Protection of Personal Data based on Organic Law 15/1999 of 13 December on the Protection of Personal Data and in the area of electronic commerce in accordance with Law 34/2002, of 11 July, on information society services and electronic commerce.

1. Collection of data and main treatment purposes

Before using any of our services or functions, you should read this Privacy and Cookies Policy, as well as the Terms and Conditions the section specifies about them. This section shows if there are any particular conditions for use, or if specific treatment of your Personal Data is required. Failure to provide certain information indicated as mandatory may mean that your registration as a user or the use of certain applications or services available through the Platform may not be available to you. You are warned that you as a user you guarantee that the Personal Data provided are true and accurate and agree to notify any changes or modifications thereof. If you provide us with Personal Data of third parties, you are responsible for having informed and obtained the consent of these to be contributed for the purposes indicated in the corresponding sections of this Privacy and Cookies Policy. Any loss or damage caused to the Platform or to the person in charge of the Platform or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the exclusive responsibility of the user. Data Processing Managers will treat your Personal Data for the following purposes:

  1. Managing your registration as a Platform user: The Personal Data that you provide us will be treated to identify you as a user of the Platform and give you access to its different applications, products and services that are available to you as a registered user.
  2. The development, fulfilment and execution of the contract of sale of the products or services that you have acquired or any other contract with Us through the Platform. In particular, you should note the following:

We do not store card data. Your personal information, yes, name, address ...

DEPORTIVO ALAVÉS, S.A.D. reserves the option of keeping your payment information (card) used in previous purchases, although express consent will be requested to apply this option. In this case, you expressly authorize the processing of the data indicated as necessary for the activation and development of the function. The card security code (CVV or CVC) is only used to make the purchase in progress, and will not be stored or processed later as part of your card data. Consent to activate this function, allows your auto-completed data to appear in subsequent purchases, so it will not be necessary to enter your payment data for each new process, and they will be considered valid and in force for subsequent purchases. You can modify or delete your cards at any time through the section My Account - payment data. We store and transmit your card data according to the main international credit and debit card security and confidentiality standards. The use of this function, may require your password to be modified for security reasons. Remember that secure use of the Platform also depends on the correct use and conservation of certain confidential passwords.

  1. If you have purchased a Gift Card and provide us with personal data of third parties, you are responsible for having informed and obtained their consent in order that, in accordance with the Terms of Use and Purchase of the Platform, we can treat their data to (a) arrange shipping or the verification that a Gift Card has been received, and (b) attend any requests from you or said third party.
  2. If you have a Gift Card and want to process the return of merchandise associated with it through the Platform, we will use your Personal Data provided through the return form for (a) the return request and processing arrangements in the in-store and (b) to attend the requests related to the Gift Ticket or your return request.
  3.   Contacting you via e-mail, telephone calls, sending SMSs or other equivalent electronic means of communication, in relation to updates or information communications related to the applications, products or services contracted, including Platform security updates, provided it is necessary or reasonable to do so.
  4.   Attending any requests or petitions that you make through the Customer Service channels available on our Platform or In-store.

2. Subscription to the newsletter

Through your authorization and subscription to the Newsletter, in accordance with Law 34/2002, of July 11, on information society services and electronic commerce, we will provide you with information about our products and services, as well as about our official sponsors, suppliers and other companies that make up the Grupo Baskonia Alaves, through various means such as electronic mail, any other equivalent electronic means of communication, such as SMS, or via telephone calls, as well as through the platform provided in the mobile device application. We inform you that subscribing to the Newsletter may entail the use of your Personal Data to provide personalized advertising related to our products and services through e-mails, SMS, or other electronic means of our own or third-party collaborators. In order to improve your customer experience, we inform you that Personal Data relating to your purchases online and in-store and tastes and preferences can be used for purposes of analysis, profiling usage, marketing studies, quality surveys and improving interaction with our customers. If you are a registered user, you can change your preferences regarding sending such commercial communications through your account. You may also unsubscribe at any time by sending an email to [email protected] , as well as following the indications provided in each communication.

3. Data protection rights

The data collected in the Platform will be included in files owned by the Data Processing Managers, the purpose of which is the maintenance, management, administration, extension and improvement of services, registering or use, as well as tailoring these services to the preferences and tastes of all users, and measuring the degree of satisfaction with the service provided. In this sense, the data owner guarantees in all cases that the information provided is correct, authentic and gives their unequivocal consent so that their personal data can be transferred to companies belonging to the Grupo Baskonia Alavés, DEPORTIVO ALAVÉS, BASKONIA, FUNDACIÓN 5+11 FUNDAZIOA, BASKONIA KIROL HIRIA S.L. , Suppliers of the sports line and Official Sponsors.

The owner of the data reserves the right to exercise their right of access, rectification, cancellation and opposition, by writing to DEPORTIVO ALAVÉS, S.A.D., Paseo de Cervantes, s/n, 01007 Vitoria-Gasteiz (Álava), Spain by e-mail addressed to [email protected] or at the in-store located at C/ General Álava 1, 01005 Vitoria-Gasteiz (Álava), Spain, completing the form provided for this purpose available from the Data Processing Manager.


4. other uses required of your personal data

In order to fulfil the purposes indicated in this Privacy and Cookies Policy, the Data Processing Managers (DEPORTIVO ALAVÉS, BASKONIA, FUNDACIÓN 5+11 FUNDAZIOA, BASKONIA KIROL HIRIA S.L., Official Product Suppliers and Official Sponsors), must handle your Personal Data to the extent that they are directly involved. Likewise, it may also be necessary to provide your Personal Data to the aforementioned entities and to third parties that provide us with support services, such as financial institutions, anti-fraud entities, suppliers of technological services, logistics, transportation and delivery, customer care and/or analysis of the transactions carried out through the Platform in order to provide users with sufficient guarantees in commercial operations, etc. By providing us with your Personal Data through this Platform, you authorize us to treat and share your information with such collaborators. Your authorization includes those  cases where, due to efficiency of the service, providers may be located in the United States of America or other countries or territories outside the European Economic Area that do not provide a level of data protection comparable to that of your country or, where appropriate, that of the European Union. 

5. Minors

Access to minors is not restricted. However, in order to request information or the commercialization of products in the case of minors under 14 years, this must be made by whoever holds their parental authority, guardianship or is their legal representative, with the latter authorizing the treatment of the minor's personal data by the company, meaning that those in charge of minors assume the exclusive responsibility of determining whether the services and contents of this website are suitable for the age of the minors in their charge.

DEPORTIVO ALAVÉS, S.A.D. assumes no responsibility if minors provide us with their data in breach of the requirements of this paragraph.