Legal Terms and Conditions

Legal Information

Article 10 of Law 34/2002, of July 11, on Electronic Commerce and Information Society Services, establishes the obligation of all information society service providers to have means that allow, both the service recipients and the competent bodies, access using electronic media, in a permanent, easy, direct and free way, certain information provided in this section.

Website owner:
CIF : A01219617
Registered address: Paseo de Cervantes, s/n 01007 Vitoria-Gasteiz (Alava) - Spain
Tel .: (+0034) 945 13 91 91
E-mail: [email protected]

DEPORTIVO ALAVÉS, S.A.D. is registered in the Mercantile Register of Álava, Volume 735, section G, folio 26, sheet VI-4846, inscription 1.

Conditions of use of the website

By using the website, it is understood that the user has read, understood and accepted in full and unreservedly this legal notice, the conditions of use, the privacy policy and other notices or instructions contained in this website, and is committed to making good use of it according to law, morality and public order.

Should the user not agree, they must refrain from using the website

DEPORTIVO ALAVÉS, S.A.D. reserves the right to modify at any time the contents, information, the terms of this website, these conditions of use, privacy policies and other legal notices. In this event, users will be informed through the website or by sending an informative email to those requesting it so that they can decide if they wish to continue using the website.

On the website there may be links to other third party sites or web pages over which we have no control of the content and are not responsible for these websites or their content or availability. Therefore, the user accesses under their sole responsibility both the content they offer and their conditions of use.

Copyright and Intellectual Property

The user acknowledges and accepts that all trademarks, trade names or distinctive signs, contents, all industrial and intellectual property rights, and/or any other elements inserted in this website, are the exclusive property of DEPORTIVO ALAVÉS, S.A.D. and/or of third parties, who have the exclusive right to use them for commercial purposes. In no case does access to the website imply any waiver, transmission, license or total or partial transfer of said rights, unless expressly stated otherwise.

In accordance with the aforementioned in the previous paragraph, users of this website are prohibited from reproducing, copying, assigning, distributing, modifying or otherwise using, in whole or in part, the information and content of this website without the prior and written authorization of DEPORTIVO ALAVÉS, S.A.D.

The content of this website may not be reproduced in whole or in part, nor transmitted nor registered by any information retrieval system, in any form or by any means, unless prior authorization is obtained in writing , from the aforementioned Entity.

DEPORTIVO ALAVÉS, S.A.D. is the owner of the elements that make up the graphic design of its website, menus, HTML code, texts, trademarks, logos, colour combinations, buttons, images, graphics and any other website content, as well as the structure, selection, arrangement and presentation of its contents or, in any case, has the corresponding authorization for the use of said elements. The content of this website may not be reproduced in whole or in part, nor transmitted nor registered by any information retrieval system, in any form or by any means, unless prior authorization is obtained in writing from the aforementioned Entity.
Therefore, the user undertakes to use this website, its contents and services in a diligent and correct manner, according to Law, morality, good practices and customs, public order, good faith and these general conditions of use, scrupulously respecting the intellectual property rights that correspond to DEPORTIVO ALAVÉS, S.A.D.

The user is expressly prohibited from using the website for any purposes which are, prohibited, harmful to third parties rights or that may in any way damage the brand, image or reputation of DEPORTIVO ALAVÉS, S.A.D.

The user will be liable for damages of any kind that DEPORTIVO ALAVÉS, S.A.D. may suffer as a result of breaching any of the obligations which they are subject to by these applicable conditions.

In this sense, DEPORTIVO ALAVÉS S.A.D. reserves the right to take the appropriate legal actions in defence of its rights.

Personal data protection

On the website personal data is collected through different forms and e-mail address enabled to establish contact with us.

Such data will be treated in compliance with current regulations on personal data protection, and in accordance with the privacy policy described in this website, which users must read before providing their data.

In any case, on the forms used to collect personal data, an information clause has been enabled on the treatment of the same on each of the forms.

Responsability of the website owner

DEPORTIVO ALAVÉS, S.A.D. does not guarantee the absence of viruses or other elements in the contents, and therefore does not assume any responsibility for damages that may be caused to the users' equipment or systems due to possible computer viruses acquired by the user browsing on the website.

Returns and Exchanges

If for any reason you are not satisfied with your order, you have 14 calendar days , counting from the date of delivery of the order, to return it.

(Offering our clients a period greater than the legal period of 14 days according to article 102 and 104 of RDL 1/2007, dated November 16, which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws.). 

There are various ways to return or change something:

  • Return product directly at our in-store located at Calle General Álava 1, 01007 Vitoria-Gasteiz (Álava), Spain, accompanied by your order invoice.
  • Return the product to our warehouse at the following address: Buesa Arena (warehouse), Carretera de Zurbano, s/n, 01013 Vitoria-Gasteiz (Álava), Spain; return costs are at your expense, unless the product is faulty or was not requested.

In the event that the product is faulty or is incorrect, this must be accredited when requesting its return using the following email [email protected] .

You must ensure that the product reaches us in perfect conditions , unused and in its original packaging, including warranties, labels and instructions for use.

It is very important that you return the products perfectly packed . In the event that products are damaged due to improper packaging, we will not accept the return.

After receiving the merchandise in our warehouses and verifying that all the above conditions have been met, DEPORTIVO ALAVÉS, S.A.D. will accept the return of the product and proceed to reimburse the amount according to the mode of payment made, and if applicable, to the shipment of the new product: 

  • If payment was made by credit card or PayPal, you will be reimbursed the amount to the same credit card or PayPal account. 

Note: You will receive the reimbursement of the amount within a maximum period of 14 days from the receipt in our warehouse of the exchange or return product. Please note that if you paid by credit card, your bank may not show you the refund amount on your balance until the following month.

No delivery due shipments will be accepted. More information at [email protected]

Right to withdraw

The purchaser has the right to withdraw from their purchase within 14 days from the receipt of the order provided that they communicate this within that period, directly by the usual means of contact published on our website or by attaching the following form.

The cost of the return shipping is borne by the customer, but if your original order included shipping costs these will always be returned as the standard shipping option 3-5 days (although the original order was shipped otherwise).

Product Availability

DEPORTIVO ALAVÉS, S.A.D. reserves the right to return the amount of your order if it is not possible to send or deliver the goods under the aforementioned terms. 

Mode of Payment

To make your purchases, the platform will automatically show you the payment methods available for your order. Check here the details and the availability or not of each one of the forms of payment that our system admits:

  • Credit or Debit Card
  • PayPal

Credit or debit card

Le garantizamos que cada una de las transacciones realizadas en DEPORTIVO ALAVÉS, S.A.D. es 100% segura. Todas las operaciones que implican la transmisión de datos personales o bancarios se realizan utilizando un entorno seguro. DEPORTIVO ALAVÉS, S.A.D. utiliza un servidor basado en la  tecnología de seguridad estándar SSL (Secure Socked Layer) . Toda la información que nos transmita viaja cifrada a través de la red.


PayPal allows consumers with e-mails to send payments on the Internet securely, conveniently and cost-effectively. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information is available on the PayPal website.


DEPORTIVO ALAVÉS, S.A.D., KELME and MARS GAMING offer their clients the legal 2-year guarantee for new articles.

Defects or faults due to improper use or manipulation of the material or wear caused by normal use of the material are not covered by this warranty.

Impairments in the functionality of the articles, due to the design limitations thereof, are also excluded from the coverage of this guarantee.

In the event of it being technically impossible to determine by our after-sales service if a defect or imperfection is a result of the manufacture or incorrect use, the article will be sent to the manufacturer, for their Technical Assistance Service (SAT) to determine the cause of the deterioration and determine whether or not warranty coverage applies.